Privacy Policy
What we collect, why, and how you remain in control of it.
Eleva Strength ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect when you shop with us or use our companion app, how we use it, and the choices available to you.
Information We Collect
We collect information you provide directly, such as your name, email, shipping address, and phone number when you place an order, create an account, or contact customer support. We also collect fitness and usage data when you connect a Eleva Strength product to our companion app, including workout metrics, heart rate (if a compatible device is connected), and usage frequency.
How We Use It
- Process and fulfill orders, including delivery scheduling and customer service
- Personalize your in-app training experience based on your equipment and activity
- Send order confirmations, delivery updates, and respond to inquiries
- Send marketing emails when you've opted in, with an unsubscribe link in every message
- Improve our products, app features, and shopping experience
Sharing Your Data
We do not sell your personal information. We share data only with trusted service providers who help us operate our business — payment processors, delivery partners, and app infrastructure providers — and only to the extent needed for them to perform their services.
Cookies & Tracking
We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. Third-party advertising partners may also place cookies through our site; see the Advertising section below.
Advertising
Our site displays advertising from third-party ad networks, including Taboola. These partners may use cookies to serve relevant ads based on your visits to this and other sites. Advertising is served independently of our product recommendations.
Connected App Data
Fitness and biometric data collected through our companion app is stored securely and used to personalize your training experience. You can export or delete your app data at any time from your account settings, or by contacting us directly.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to opt out of certain data processing. To exercise any of these rights, email privacy@elevastrength.com and we'll respond within 30 days.
Data Security
We use industry-standard safeguards, including encrypted checkout and restricted access to customer and fitness data, to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Children's Privacy
Our site and app are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Policy Changes
We may update this policy from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page.
Contact Us
Questions about this policy or your data? Email privacy@elevastrength.com or reach us through our Contact page.